Backlog and severe understaffing at IRS portend delays this tax season: "It's a huge headache"

The 2022 tax season crunch has officially begun, and Lori Reed, a small business owner from Fairfax, Virginia, is already at wit's end. "It's a huge headache," she said.

Until just days ago, she was working to remedy an issue with her 2019 taxes, trying to track down a refund check. She and her accountant said calls to reach an IRS agent for help often landed them on hold for hours.

"It's an enormous hassle, and I think when you own a small business and you're trying to keep life running, you have this sort of burden, knowing that there's unfinished business," Reed told CBS News congressional correspondent Scott MacFarlane.