B.C. man in wheelchair dropped, injured by Air Canada crew in Vancouver

A B.C. man who uses a wheelchair says he was dropped and injured while attempting to exit an Air Canada flight, after the airline's crew failed to bring the equipment he needed.

Ryan Lachance, 44, is a White Rock-based stand-up comedian who has quad spastic cerebral palsy and uses a motorized wheelchair.

In early May he travelled to Nova Scotia to perform in the Halifax Comedy Festival. When Lachance travels by plane, he is accompanied by a care assistant, and uses an eagle lift to help him move from his airplane seat into a narrow airplane wheelchair, called an aisle chair.

But upon his return to Vancouver, Air Canada ground crew insisted they could transfer him without assistance from the lift, and tried to hoist him themselves.

"It was a massive struggle to get me out of the seat. I travel with a sling underneath me to make it easier for people to pick me up. They kept pulling that and it was hurting my body, bruising my back and my hip really bad," he said.

Emma Proulx, Lachance's care assistant who was travelling with him, said she told the crew at least four times that Lachance needed assistance from the eagle lift. But the crew insisted on continuing by themselves, wrestling him into the aisle chair with difficulty.

Lachance was eventually yanked off the chair, landing hard on the floor. 

"It was painful to watch, and it was painful for Ryan to experience," she said.

"The one guy that was holding him up on his shoulders did not have his shoulders [properly], and the guy who had his legs pulled, and Ryan just flew off the seat and landed on his butt. And they lifted him up again and then finally they decided, 'Oh we need to get the eagle lift.'"

Lachance said the incident left him bedridden for three days.

After filing a formal complaint, he was offered $500 in flight credits. Air Canada did not respond to a CBC News request for comment. 

Lachance said he decided to share his story after another incident where a wheelchair user was forced to drag himself off an Air Canada flight in Las Vegas, after the crew said no aisle chair was available. The Canadian Transportation Agency is now investigating the incident. 

It also follows the story of Stephanie Cadieux, Canada's chief accessibility officer, whose wheelchair was lost by Air Canada. 

Lachance and Proulx are now calling for better training for Air Canada staff, and say crew need to know how to use the equipment that is available to them.