With Pearson airport plugged, London travellers may have an edge this summer

Scott McFadzean certainly takes no joy at seeing news stories about passengers at Toronto Pearson International Airport struggling with long lines and daunting delays as the summer travel season ramps up. 

Hours-long waits to deplane, clear security, pass customs and collect luggage have led to enormous headaches for many who've had to travel through Canada's busiest airport in recent weeks. The problems have led to cancelled flights and stirred widespread outrage. The federal government has promised to fix the problems, which they say are caused by a surge in travel volumes after COVID-19 restrictions lifted. 

But as CEO of London International Airport, McFadzean points out that travellers can often go from the parking lot to the departure lounge of his airport in about 15 minutes. 

"We've had an ongoing joke internally here that someone living beside Pearson could actually drive to London, get on a flight here and beat their friend who went into the lineup at Pearson and through security," said McFadzean. 

McFadzean said London isn't facing the same kind of surge in travellers or staffing shortages that have caused congestion problems at Pearson. 

He said by going through security and checking their bags in London, even passengers who connect through Pearson after starting their trip in London can, in many cases, avoid delays. 

But McFadzean said staffing shortages at Pearson can't take the full blame. He says COVID-19 travel protocols are also the cause of unnecessary slowdowns. Passengers are still subject to COVID-19 screening, proof of vaccination checks and U.S. bound passengers have to also provide proof of a negative antigen test 24 hours before their trip.

Sisters Susan and Catherine Roney were waiting in the departure lounge of London's airport on Thursday after a two-week trip visiting London from Charlottetown, P.E.I. They went through Pearson at the start of their trip and had to make their own way to London when the Toronto-to-London leg of their flight segment was cancelled. 

"We ended up taking a limo to get here," said Susan Roney.

They had a London-to-Toronto jump on the return trip but were happy to be going through security in London, and not in Toronto.

"It's been a hassle with the cancellations, but it's good we're not going through security in Toronto," said Catherine Roney.

"I spent two years not doing any travel, and at my age, I don't have a lot of time to waste," she said.

McFadzean's view is that it's time to lift the restrictions to get air travel flowing normally again.

"We really encourage the federal government to lift all restrictions and allow passengers to make their own choices and get back to travelling comfortably and safely," he said. "There's a lot of added steps in the process when you're having to show your vaccination status, having to show your proof of negative antigen test in the case of travelling transborder. So there's just a lot of extra steps that are further hurting the system."