'We didn't know about it': Halifax Water unaware it had access to provincial alert system

Halifax Water may have been able to send an alert about this week's nearly city-wide boil-water advisory sooner had the utility known the province's emergency alert service was available to it.

"We didn't know about it. So that was on us in terms of the delay," Jeff Myrick, a communications manager for Halifax Water, told CBC News.

Halifax Water found out about an electrical issue at the J.D. Kline Water Supply Plant, which serves 201,000 people in the municipality and is the largest water supply plant in Atlantic Canada, around 1:20 p.m. on Monday. The electrical issue caused unchlorinated water to enter the municipal system for 30 minutes.

Myrick said they initially tried to determine if the problem could be fixed before it spread beyond the facility.

"You have to understand how the treatment process works. So that section of water was still within the confines of the treatment process. We were trying to figure out how to get it out of the system and hopefully flush it out before it started to go into what is a five-kilometre force main before it even hits any of the distribution network," he said.

By 4 p.m. Monday, Halifax Water was preparing a message to inform the public. The utility sent out a news release at 6 p.m. and the municipality sent out an alert at 6:28 p.m.

"Halifax certainly helped amplify the message, but it was not until about 7:20 p.m. that we learned that the Nova Scotia alert system was ready and we'd never used it before, so we had to understand what the process was to get something in, and we also had to condense it, so it was all a new process to us," Myrick said.

 A Nova Scotia alert was sent at 8:49 p.m.

The boil advisory affected Halifax, Bedford, Spryfield, Timberlea, Hammonds Plains, Beaver Bank, Middle and Lower Sackville, Windsor Junction, Herring Cove and parts of Fall River. An alert that the boil order was lifted was sent out at 10:19 a.m. on Wednesday.

It's still not known what led to the electrical issue. Myrick said it remains under investigation.

Coun. Lisa Blackburn, who represents Middle/Upper Sackville-Beaver Bank-Lucasville, said she heard from two residents who were unhappy about how long it took to receive an emergency alert.

Blackburn said she was unaware Halifax Water had access to emergency alerts.

"It makes sense that they would, but I think this is really the first time that something like this has happened and the emergency alert has been brought into play, but it was a surprise to me as well that Halifax Water had access to that alert system," Blackburn said.

In terms of municipal messaging, Blackburn noted hfxALERT — a program residents can sign up for to receive texts and emails about things like parking ban notices — did send out its own notification less than a half-hour after Halifax Water issued its news release about the advisory. She said details about the boil order were also posted on social media.