Users of ridesharing apps in Qatar express frustration over service issues

Doha, Qatar: Riders across Qatar are growing increasingly frustrated with ridesharing services such as Uber, Badrgo, and others, voicing a litany of c...

Doha, Qatar: Riders across Qatar are growing increasingly frustrated with ridesharing services such as Uber, Badrgo, and others, voicing a litany of complaints that paint a troubling picture of the service. 

A common grievance centers on drivers who accept ride requests but fail to show up or call the rider to ask for cancellation. 

"Lately, it’s been happening way too often. I request a ride, the driver accepts, and then just starts driving in the opposite direction or parks somewhere far from my pickup point," one frustrated rider shared. "I wait for a long time thinking they’ll eventually head my way, but they never do. It’s like they’re just sitting there hoping I cancel."

Multiple users echo this sentiment, noting drivers either move away from them or stay parked at distant locations, often because they juggle multiple ridesharing apps to chase the highest fares. 

"They instantly accept any ride request but leave you hanging in case a better one comes along," AbdulKader, a frequent rider says.