‘Unprofessional’: Couple waits hours at a hospital to see a doctor who wasn’t there
Global News
Karen and Brian Williams say the Quebec health system is leaving patients feeling vulnerable and ignored after they were left to wait hours for a doctor who wasn't even there.
A pair of Montreal-area seniors are ripping into Quebec’s health system after an experience that left them feeling upset and disrespected.
The couple says they were left waiting for hours at a hospital, even though the doctor they were waiting for had left.
“I find it very inconsiderate and unprofessional,” said 72-year-old Sainte-Marthe-sur-le-Lac resident Karen Williams.
Karen and her husband Brian Williams say their negative experience with the health system started on March 29 when Brian woke up in the middle of the night.
“I was having trouble breathing, so we called 911,” 75-year-old Brian recounted.
The couple, who have been together for more than 50 years, rushed to the Saint-Eustache Hospital where X-rays revealed his stomach was pressing against his lungs.
They say Saint-Eustache referred him to a thoracic specialist at Sacré Coeur Hospital in Montreal, and he was given an appointment for April 9.
“They didn’t tell us the doctor’s name, no location, just to be at the hospital,” Karen said.