U.S. investigating why airlines' COVID-19 refunds were so slow to land
CBSN
The U.S Department of Transportation is detailing steps it says it is making to help airline customers who were wrongfully denied refunds after flights were canceled or changed during the pandemic.
The DOT says in a new report it investigated 20 airlines over failures to issue prompt refunds to customers — and 18 of those probes are still going. The department disclosed that an examination into United Airlines was dropped in January after the carrier took steps resulting in "thousands" of customers getting refunds.Ashley White received her earliest combat action badge from the United States Army soon after the first lieutenant arrived in Afghanistan. The silver military award, recognizing soldiers who've been personally engaged by an attacker during conflict, was considered an achievement in and of itself as well as an affirming rite of passage for the newly deployed. White had earned it for using her own body to shield a group of civilian women and children from gunfire that broke out in the midst of her third mission in Kandahar province. All of them survived. She never mentioned the badge to anyone in her battalion.
The knock at the door came at nighttime on Mother's Day 2008 in Oregon, where Jessica Ellis' parents lived. It was around 9:20 p.m. and his wife, Linda, was already in bed; her father Steve Ellis told CBS News, that he thought someone let their animals out — but two soldiers in Class A uniforms were standing at the door.