U.S. investigating why airlines' COVID-19 refunds were so slow to land

The U.S Department of Transportation is detailing steps it says it is making to help airline customers who were wrongfully denied refunds after flights were canceled or changed during the pandemic.

The DOT says in a new report it investigated 20 airlines over failures to issue prompt refunds to customers — and 18 of those probes are still going. The department disclosed that an examination into United Airlines was dropped in January after the carrier took steps resulting in "thousands" of customers getting refunds.