Toronto man denied rental car after trying to use prepaid credit card. Here is why not all businesses accept them.
CTV
A man from the Greater Toronto Area said he was refused a car rental because he wanted to pay with a prepaid credit card.
A man from the Greater Toronto Area said he was refused a car rental because he wanted to pay with a prepaid credit card.
Brian Barnard of Etobicoke recently had to rent a car when his vehicle broke down, and he used a prepaid credit card to rent a car through the Uber app.
He was charged $493, but when Barnard arrived at the rental company to pick up the car, he said they required a security deposit -- a payment they would not accept through prepaid credit card.
"I don't understand why they couldn't take the card in the first place," said Barnard. "It was frustrating to go there and then be told you won't take my form of payment."
On top of not getting the rental car, Barnard said they refused to refund the $493 he paid to rent it.
"I'm stuck just giving up the fact that I paid for a rental that I didn't get, and I'm just to accept the fact that my money is gone," said Barnard.
A spokesperson for Uber Canada told CTV News Toronto that while it accepts prepaid cards, several rental car companies require a security deposit at the pick-up counter before it releases the car to a customer "and do not accept prepaid cards."
