TMB to shift 50% workforce into sales roles in two years amid tech automation

Tamilnad Mercantile Bank plans to repurpose 50% of its workforce into sales roles over two years amid tech automation.

Tamilnad Mercantile Bank will re-purpose more than half its staff towards sales as it shifts focus from maintaining its long-standing customer relationships to increasing revenues, a top official said.

This will be done through the technology-led investments which lead to automation benefits in a lot of repeat jobs, its Managing Director and Chief Executive Sales S. Nair told PTI, underlining that there will not be any layoffs.

Overall employee count is expected to rise by over 200 from the current strength of 5,000, said Mr. Nair, a career SBI banker who joined the south-based lender in August 2024.

"Two years down the line, about 50-60 per cent of the employees will get repurposed into sales. We will be training them for the new roles," he said, speaking on the sidelines of an event to announce its tie-up with tech major Oracle.

Mr. Nair recalled that after joining the bank, he found many processes were being done manually and the use of technology largely limited to the core banking solution.

This led to a bank-wide effort on revamping processes with the best of technology tools, he said, adding that the board sanctioned an outlay of ₹250 crore for FY26.