SiriusXM sued for 'trapping' subscribers in its cancellation process
Newsy
SiriusXM is facing a lawsuit over its cancellation processes, which New York's attorney general says is a trap for customers.
Nobody likes the annoying process of canceling a subscription, especially when you have to talk to someone to do it, and it's that reason exactly why New York's attorney general is taking action against SiriuxXM.
In a lawsuit filed Wednesday, New York Attorney General Letitia James accused the satellite radio company of "trapping" customers in its subscriptions by "maintaining deliberately long and burdensome cancellation processes."
James said an investigation out of her office found SiriusXM forces customers to call or chat online with an agent who "deliberately" draws out the conversation as part of the company's strategy to prevent a subscriber from canceling, telling their employees not to take "no" for an answer from customers trying to break up with the service.
"Sirius subscribers must devote inordinate amounts of time, patience, and stamina
trying to cancel a subscription they no longer wish to pay for, and that they have a legal and
