Rogers outage lawsuit moving ahead, millions may get compensation
Global News
People across Canada have reportedly been receiving text messages about a class-action lawsuit against Rogers Communications, and no, it isn't a scam.
People across Canada have reportedly been receiving text messages about a class-action lawsuit against Rogers Communications, and no, it isn’t a scam.
A Quebec court has authorized a national class-action against Rogers Communications Inc., Rogers Communications Canada Inc. and Fido Solutions Inc. over a major wireless outage that hit customers on April 19, 2021.
The authorization means the case can move forward in court, though no wrongdoing has yet been proven.
The suit, led by Montreal-based law firm Lex Group Inc., alleges that millions of Canadians experienced widespread service interruptions during the 2021 outage, leaving them unable to make calls, send texts or use mobile data unless connected to Wi-Fi.
According to the firm, this service interruption also resulted in other damages, like medical issues, as people were unable to call emergency services and loss of income for those who rely on their phones for work, like delivery drivers and salespeople.
At the time, Rogers said it had already provided customers with a one-day credit following the outage.
The authorized class action covers anyone in Canada who had a Rogers, Fido, Chatr or Rogers for Business wireless contract at the time of the outage.
That means if you were a customer of one of those brands during the outage, you’re automatically part of the class unless you choose to opt out.
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