Qatar National Tourism Council to train 6,000 Karwa drivers in service excellence

Doha: Qatar National Tourism Council (QNTC) signed a Memorandum of Understanding (MoU) with Mowasalat (Karwa) to train its Karwa staff in service excellence and enhance their knowledge of the destination’s offerings. The MoU marks the first phase of the newly launched Service Excellence programme, which forms a core part of QNTC’s tourism strategy. QNTC is working with key stakeholders to elevate customer-facing experiences. Certifications and trainings such as this will enable Qatar to offer best-in-class service to visitors from arrival at Hamad International Airport or Doha Port through every touchpoint in destination.

Service Excellence further emphasises tailored experiences that celebrate Qatar’s cultural heritage and vision.  As the first part of a multi-stage programme, QNTC and Mowasalat (Karwa) have developed trainings which will be given to over 6,000 Karwa drivers over the coming months, enabling them to act as ambassadors, providing information on Qatar’s culture and tourism highlights while offering excellent customer service. Secretary General of Qatar National Tourism Council and Qatar Airways Group Chief Executive, Akbar Al Baker, stated: “We are very pleased to partner with Mowasalat to launch our Service Excellence initiative. Together with our stakeholders across the public and private sectors, we will continue to focus on developing and providing unparalleled service. Qatar is known for its rich experiences and award-winning hospitality, and through initiatives such as this, we will continue to offer best in class service across all visitor touchpoints.”