Nova Scotia Power CEO vows to fix billing issues linked to cybersecurity breach
Global News
The breach not only resulted in thousands of customers' private data being leaked, but it also destroyed the company's meter communication system.
Nova Scotia Power is vowing to fix any billing issues connected to its cybersecurity breach as its CEO appeared before a legislative committee for a review of its services amid reports of soaring electricity bills.
Seven months after the cyberattack, the utility is still dealing with the fall out. The breach not only resulted in thousands of customers’ private data being leaked, but it also destroyed the company’s meter communication system.
“Securely restoring the communications link, we’re close to having that ready. Beginning to restore that in December,” CEO Peter Gregg told the committee Tuesday.
“The period from December to March (2026), we’ll be able to connect all customers meters to our billing engine.”
Stolen data from the cyberattack from this past spring included names, birth dates, email addresses, home addresses, customer account information, driver’s licence numbers and, in some cases, bank account numbers and social insurance numbers.
Several of the MLAs attending the meeting brought forward stories and concerns from their constituents about soaring power bills that seem inaccurate.
“When we’re hearing regularly every day from Nova Scotians that have double — and I referenced a Nova Scotian that had triple on their estimate — that’s not OK. We didn’t even get a sufficient explanation as to why,” said Liberal House leader Iain Rankin after the meeting.
Nova Scotia Power said about 75 per cent of their meters have been physically checked by staff, but the remaining bills are estimates of what is owed.
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