Motorist alleges harassment by Kumbalam toll plaza staff
The Hindu
Consumer forum issues notice to NHAI
The Ernakulam District Consumer Disputes Redressal Commission has served notice on the National Highways Authority of India (NHAI) and the contracting firm entrusted with the operation, maintenance, and tolling (OMT) for the Edappally-Aroor NH 66 Bypass after a motorist complained of harassment at the toll plaza.
According to the complaint filed by a lawyer, the staff at the NHAI’s Kumbalam toll plaza detained him and his family members who were travelling by car and threatened them, despite adequate balance in his FASTag account to deduct toll.
Even worse, the staff let the family, including his wife and two children, to leave only after they paid double the toll amount. This despite the fact that the complainant, Russel S. of Poonithura, a lawyer and Assistant Professor at the Cochin University of Science and Technology (Cusat), produced proof of ₹40 having been debited from his FASTag wallet on January 17 morning, and there being a balance of ₹315 in the account.
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