Mailing in your taxes? CRA says changes are coming amid push to digital
Global News
The CRA says it's making changes that could impact some tax filers who want to continue using paper forms and documents as it looks to shift towards a fully digital service model.
The Canada Revenue Agency (CRA) says it’s making changes that could impact some tax filers who want to continue using physical documents and forms as the agency looks to shift towards a fully digital service model.
The agency says it will no longer automatically mail physical income tax packages to individuals, and when they do, some forms will not be included unless requested.
Call centre workers may be busy in the months ahead assisting Canadians with their tax filing questions and potential problems — especially now that paper filings may be slowly phased out.
This announcement comes one day after the agency announced it’s hiring more call centre workers as tax filing season draws near.
“If you choose to file on paper, there are important changes to be aware of this tax-filing season,” the CRA said in a press release.
Finance and National Revenue Minister François-Philippe Champagne, in September, gave the CRA 100 days to fix what he called “unacceptable” service delays and access challenges.
Ninety-three per cent of 2024 tax year filings submitted in 2025 were done digitally, according to the CRA, which adds that submitting this way offers “many benefits,” including faster refunds and more convenience.
Canadians who still want to file their taxes using paper forms and documents by mailing everything to the CRA during tax-filing season can still do so, but these new changes will mean having to take some extra steps to get what’s needed.
