Is AI productivity prompting burnout? Study finds new pattern of "AI brain fry"
CBSN
The promise of artificial intelligence has been simple: let the machines do the work. Instead, it may be creating a new headache from babysitting the machines. A new study published in Harvard Business Review suggests that instead of making work easier, AI may be giving some workers what researchers are calling "brain fry." In:
The promise of artificial intelligence has been simple: let the machines do the work. Instead, it may be creating a new headache from babysitting the machines. A new study published in Harvard Business Review suggests that instead of making work easier, AI may be giving some workers what researchers are calling "brain fry."
Researchers surveyed about 1,500 workers and found that people constantly bouncing between multiple AI tools reported more decision fatigue and more errors. About one in seven workers said they had experienced mental fatigue from juggling AI tools at work.
"The AI can run out far ahead of us, but we're still here with the same brain we had yesterday," said Julie Bedard, managing director and partner at Boston Consulting Group and an author of the study. She told CBS News the findings are an "early warning sign" that expectations around AI productivity may need recalibrating.
"AI is really good in some ways for work. And in other ways, it gives us pause in how we do our work," Bedard said. "Specifically, there are ways in which intensive oversight of AI causes a lot of sort of cognitive, just exhaustion."
The study found a striking paradox: AI can both reduce burnout and create it.
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