IndiGo asks flyers not to share PNR on social media after techie conned by cyber thugs
The Hindu
IndiGo warns against sharing PNR on social media after cybercriminals cancel passenger's tickets; offers waiver of cancellation fee.
Budget carrier IndiGo on Wednesday, January 31, 2024, cautioned flyers against sharing their PNR number on social media or to unauthorised people in light of an incident in which flight tickets of eight passengers were cancelled without consent.
The Noida-based software engineer had reportedly shared ticket details, including the PNR, on social media platform X and the airline believes that is when cyber thugs took him for a ride.
The techie was travelling from Thiruvananthapuram to Delhi on January 7 and had booked eight tickets at around ₹72,000.
He reportedly shared on X a purported screenshot of the web check-in process, and tagged IndiGo to ask "Why forced to web check in? If it is mandatory, why should I pay additional charges?"
"If auto-assignment stopped and I have 8 passengers on my PNR, why is the portal forcing me to pay an additional amount for all eight seats?" he added.
Later, a conversation took place between the techie and an IndiGo representative over direct messages (DM), whose screenshots were also shared by him.
He claimed that he was asked for the PNR by an IndiGo official which he shared it at 1.27 am and at 1.38 am he was informed by the customer care that his tickets had been cancelled.
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