‘Ghosted’: Canadians stranded in Puerto Vallarta say they are abandoned by WestJet
Global News
British Columbians who were stuck in Mexico after violence erupted in Puerto Vallarta say they feel abandoned by WestJet with no help to get home.
British Columbians stuck in Mexico are expressing frustrations with the lack of communication and support from travel companies and airlines.
Lillian Alexus, a Qualicum Beach, B.C., resident, arrived in Puerto Vallarta on Feb. 8 and was due to fly home on Feb. 22.
“We had checked out of our resort on the 22nd and we were waiting in the lobby for the bus to take us to the airport when everything was shut down,” she told Global News.
“So then we had to see if we could get accommodation here. The message that we got from WestJet was that there was an issue, it wasn’t safe, shelter in place and we would hear from them. And we also were in contact with the Canadian government and they also said, you know, shelter in place and just wait.”
Cartel violence hit the popular tourist area of Puerto Vallarta on Sunday, cancelling flights in and out of the town.
Canadians were told to “shelter in place” after violence erupted over the killing of cartel leader and drug lord Nemesio Oseguera, better known as “El Mencho,” in a military raid.
Alexus said that all they have been doing is waiting.
She said they did get one email from WestJet that they could try to manage their trip on the website or the app, but she said it wasn’t working.
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British Columbians who were stuck in Mexico after violence erupted in Puerto Vallarta say they feel abandoned by WestJet with no help to get home.
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