GAC launches new package of artificial intelligence services

Doha, Qatar: The General Authority of Customs (GAC) yesterday launched a new package of artificial intelligence (AI) services, in line with the Author...

Doha, Qatar: The General Authority of Customs (GAC) yesterday launched a new package of artificial intelligence (AI) services, in line with the Authority’s Strategic Plan (2024-2030), which aims to build a pioneering customs authority that delivers smart and secure services.

Minister of Finance, H E Ali bin Ahmed Al Kuwari inaugurated the new AI services package as part of the Authority’s celebration of International Customs Day.

The newly launched AI services include the Smart Harmonized System Classification Tool, which transforms documents into intelligent decisions within the customs declaration and provides importers, exporters, and customs brokers with accurate classification from the first data entry of shipment information.

The package also includes a Pre-Classification of the Harmonized System Code service, a self-service feature that enables users to request an expert opinion while supporting customs officers with smart suggestions, allowing final decisions to be issued with greater accuracy and in a shorter timeframe. In addition, the package features an Agentic AI service, which shifts systems from traditional command execution to intelligent, decision-making and autonomous action, as well as a Smart Virtual Assistant that provides instant, data-driven responses based on customs information, making access to information easier and more efficient.

The Authority marked International Customs Day under the theme “Customs Protects Society through Vigilance and Commitment.”