‘Data, trust, distribution form core pillars of a modern organisational moat’

There was AI, there were AI use cases which were disrupting workflows

Data, trust and the distribution form the three core pillars of a modern organisational moat, said Irina Ghose, Managing Director of Anthropic in India.

She was responding to a query, from Khilan Haria, Chief Product Officer at Razorpay, during a fireside chat organised as part of FTX26, a Fintech event here on Thursday.

When Mr. Haria asked what guidance would she give to product people, Ms. Ghose, the newly appointed India head of San Francisco-based artificial intelligence firm, Anthropic, said, “When you think about yourself, your team, your organisation, I think one of the big tenets would be to have an AI first mindset and live with the notion of, whatever I am doing today, can I do it with AI first?’’

Tracing the growth of AI, she said, there was AI, there were AI use cases which were disrupting workflows, then came AI agents, which were built with the human in loop doing things. “Now, we are envisaging and looking at autonomous agents with the right set of guardrails, which can really take charge and do things in the trustworthy, helpful, beneficial manner,’’ she added. However, Ms. Ghose emphasised on safety and accountability.

“So in a nutshell, all that I can say is that it’s upon us as to how we create the world for tomorrow, with AI, with agentic frameworks and everything we build together,’’ Ms. Ghose urged.

Meanwhile, Razorpay has launched an AI-Native Agent Studio for Payments. Powered by Anthropic’s Claude, Razorpay Agent Studio is the world’s first AI-powered platform where agents work alongside businesses: recovering revenue, managing payments, and running financial operations in real time, claimed Razorpay. The company also launched Razorpay Agentic Experience Platform, empowering businesses with AI tools to turn complex payment tasks like onboarding, integrations, and operations into simple conversations.