Customers in N.S. frustrated with Irving home heating oil delivery
CBC
Irving home heating oil customers across Nova Scotia have taken to the social media to voice frustration about deliveries.
Some say their oil is coming late, or not at all, and Irving's customer service lines are tied up for hours at a time.
Lisa McKenzie, from Wolfville, said she has elderly neighbours who called to say they didn't think they had any oil. McKenzie checked and they were out.
"So that prompted us to check ours," she said. "And sure enough, we were on empty as well."
McKenzie uses automatic delivery with Irving, a system that uses computer software.
The software considers the size of the home, usage rate and the outside temperature, all to predict a delivery schedule and how much it will cost.
McKenzie has been with Irving for 10 years and said she had no issues. But she's decided to switch companies after not being able to get her scheduled delivery last Thursday and trying for three days to get through on the phone.
"All you get is ringing, it doesn't even go to the answering machine," she said. "We did send an email as well, and we got a response saying that they received the email that somebody would be calling in 24 hours. Nobody did.
"We ended up calling another company and we did get oil that same day — there was actually a person to talk to."
McKenzie has a wood stove. She said she worries about those who rely solely on furnace oil.
James Farquhar, general manager at Scotia Fuels, said his company has picked up some customers due to competitors such as Irving being unable to satisfy customers.
"Mind you, I haven't been able to help everybody, which is painful.… We [Scotia Fuels] really, really want to help people out, but I've got to be mindful of my own staff. It's been a tough winter."
Halifax's Peggy Walt has been with Irving for 20 years.
She said it took her hours last Sunday to get through on the phone. When she did, the representative had no explanation why her automatic delivery didn't arrive.
A Calgary dentist who defrauded five insurance companies over a decade should spend up to three years in prison, the prosecution argued Friday.
B.C. Conservation Officer Service says it has called off its search for a bear responsible for an attack on a group of school children in Bella Coola, B.C. on Nov. 20.
The union president called it a rally for solidarity as Iqaluit Housing Authority employees gathered Friday while negotiations are ongoing between the Nunavut Employees Union and the employer.
The federal government is stoking Quebec separatism by walking back its climate commitments — including in its recent deal with Alberta — Liberal MP and former cabinet minister Steven Guilbeault says.
Four more Alberta MLAs are facing recall petitions organized by their constituents, including the first NDP representative to be caught in the province's ongoing wave of recall efforts.
Frank Gehry, the Canadian-born renegade architect behind some of the world's most recognizable buildings, has died at 96.
Hundreds of P.E.I. parents can't find child-care spaces, especially for infants. The provincial government says expanding those spots remains a top priority — and it recognizes the concern.
An Alberta judge says a referendum proposal on Alberta separating from Canada goes against Charter and and Treaty rights, in a decision given less than 24 hours after the provincial government introduced legislation that would have ended the court proceeding.
The architect of Alberta's politician recall legislation says it was never meant to be used as a political weapon, but as an "ultimate tool of accountability" if a politician engages in illegal or unethical behaviour.
The Government of Saskatchewan has introduced its long-promised involuntary treatment legislation on the final day of the fall sitting.
The Law Society of Ontario has suspended the licence of Deepak Paradkar, one of seven Canadians arrested in connection with alleged drug lord Ryan Wedding’s cocaine smuggling ring.
London Health Sciences Centre (LHSC) is getting rid of unlimited mental health benefits for staff, blaming ballooning costs and former administrators for implementing it without proper due diligence or oversight.
Netflix has agreed to buy Warner Bros. Discovery's TV and film studios and streaming division for $72 billion US, a deal that would hand control of one of Hollywood's most prized and oldest assets to the streaming pioneer that has upended the media industry.