CRA directs Ooredoo to take corrective action related to Netflix subscription service

CRA

The Communications Regulatory Authority (CRA) issued today a Decision and Order to Ooredoo Qatar to take corrective action related to “Netflix” platform subscription service. The CRA issued the Decision and Order with the aim of protecting telecom consumers’ rights in the State of Qatar. The CRA received several complaints from Ooredoo’s Qatar customers regarding incorrect invoices and unauthorized transactions for “Netflix” platform subscription service. Therefore, CRA communicated with the customers and Ooredoo Qatar to investigate this matter and decided to issue this Decision and Order pursuant to the Emiri Decree No. (42) of 2014 Establishing the CRA, the Telecommunications Law, the Telecommunications By-law, and a set of related regulations, where CRA hereby directed Ooredoo Qatar to provide refund to all the affected customers prior to June 20, 2021. The CRA issued this Decision and Order to Ooredoo Qatar in line with its keenness to balance between consumers’ and telecom service providers’ rights in the State of Qatar and ensure the provision of advanced, innovative, and reliable telecom services across the State. That lies in various aspects; issuing the needed regulatory instruments to regulate the sector effectively, monitoring the telecom service providers’ compliance and finally, resolving consumers’ complaints if not resolved by the telecom service providers or if consumers are not satisfied with the provided resolution.