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ChatGPT Health 'under-triaged' half of medical emergencies in a new study

ChatGPT Health 'under-triaged' half of medical emergencies in a new study

NBC News
Wednesday, March 04, 2026 12:53:12 PM UTC

ChatGPT Health — OpenAI’s new health-focused chatbot — frequently underestimated the severity of medical emergencies, according to a study published last week in the journal Nature Medicine

ChatGPT Health — OpenAI’s new health-focused chatbot — frequently underestimated the severity of medical emergencies, according to a study published last week in the journal Nature Medicine.

In the study, researchers tested ChatGPT Health’s ability to triage, or assess the severity of, medical cases based on real-life scenarios.

Previous research has shown that ChatGPT can pass medical exams, and nearly two-thirds of physicians reported using some form of AI in 2024. But other research has shown that chatbots, including ChatGPT, don’t provide reliable medical advice.

ChatGPT Health is separate from OpenAI’s general ChatGPT chatbot. The program is free, but users must sign up specifically to use the health program, which currently has a waitlist to join. OpenAI says ChatGPT Health uses a more secure platform so users can safely upload personal medical information.

Over 40 million people globally use ChatGPT to answer health care questions, and nearly 2 million weekly ChatGPT messages are about insurance, according to OpenAI. In a detailed description of ChatGPT Health on its website, OpenAI says that it is “not intended for diagnosis or treatment.”

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