BC Ferries responds to cancellations and glitches over May long weekend, Bowen Island mayor demands change
Global News
The CEO of BC Ferries, Nicolas Jimenez, addresses the delays, cancellations and glitches last weekend. We're also speaking with the mayor of Bowen Island who's demanding change.
After a busy long weekend with ferry cancellations, delays and BC Ferries’ website going offline, we’re now hearing directly from the CEO about what happened.
Nicolas Jimenez was not put up to speak on the issues during the long weekend, but spoke with Global News on Tuesday.
He said, despite some unfortunate events, including the cancellation of all Saturday night sailings to and from Bowen Island, over 400,000 people traveled on ferries over the May long weekend.
Still, Jimenez says the company could’ve done a better job at communicating with the public when the website went down on Monday.
“Could we do better? We can always do better. I think that is clear,” Jimenez admitted.
“So, we take every opportunity, like this one, to make sure we kind of build in better practices in the future to make sure when customers can’t reliably get into our systems, they at least know why.”
Jimenez says the crash came from an issue in the company’s Kamloops data centre.
When pressed on the issue of sailing cancellations to and from Bowen Island, he said it speaks to the larger issue of staffing levels.
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