Backlog of income tax returns is growing, delaying refunds to millions

The IRS is falling behind in processing millions of income tax returns, potentially delaying refunds for many Americans.

According to the Taxpayer Advocate Service, an independent arm of the IRS focused on tax filers' rights, the agency is holding almost 31 million returns for manual processing just ahead of the May 17 tax-filing deadline. That backlog has grown by 2 million returns since mid-April, National Taxpayer Advocate Erin M. Collins told CBS MoneyWatch.  "I was hoping it would go down, but I'm not that optimistic," she said of the logjam. "Taxpayers will continue to experience unusually long delays. I don't think anyone wants to hear that, but that is the case."