Anthropic’s Claude chatbot goes down for thousands of users

The outage has affected those who use the Claude chatbot as well as Anthropic’s coding service Claude Code. Read more at straitstimes.com.

Anthropic PBC’s popular artificial intelligence chatbot Claude experienced service disruptions on March 2, with thousands of users reporting issues, according to monitoring website Downdetector.

The cause of the outage is not clear. Anthropic said there were “elevated errors” across some services in a status update, and said it began investigating the issue at 11.49am in London. 

The outage has affected those who use the Claude chatbot as well as Anthropic’s coding service Claude Code, according to the company’s status page. Those running apps that have integrated Claude are not experiencing disruption, the company said.

The Claude app was not working for logged-out users, while social media users posted screenshots on X of an error page describing a “temporary service disruption”.

In Singapore, reports of service disruptions peaked at about 7.45pm, according to Downdetector, before tapering off later in the evening. At its height, 215 reports were logged.

“We have identified that the Claude API is working as intended,” Anthropic wrote on its status page. “The issues we are seeing are related to Claude.ai and with the login/logout paths.”