Amazon launches AI-enabled platform to automate healthcare administrative tasks
The Hindu
Amazon’s cloud unit, AWS, said on Thursday it had launched an artificial intelligence-enabled platform
Amazon’s cloud unit, AWS, said on Thursday it had launched an artificial intelligence-enabled platform that aims to ease access to care for patients and cut administrative work for healthcare providers.
The agentic AI-led platform, Amazon Connect Health, integrates with electronic health records that clinicians use for patient verification, appointment scheduling, compiling medical histories, clinical documentation, and medical coding, AWS said in a blog post.
It is designed to operate around the clock, booking appointments instantly and escalating complex cases to staff as needed.
It leverages specialized learning techniques on healthcare-specific data sets and guidelines.
The platform undergoes multi-step evaluation of model performance for safety and accuracy, including clinician-in-the-loop driven checks.
AWS said UC San Diego Health, which has deployed the tool, has reported saving one minute per call and reducing call abandonment rates by up to 60%.
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