28% of South Koreans who use online shopping say they had their info stolen
The Straits Times
Close to 80 per cent fear their personal information will be leaked. Read more at straitstimes.com.
SEOUL – Some 28.1 per cent of people in South Korea who use online shopping platforms say they have had their personal information stolen, a survey conducted by the Seoul Metropolitan Government showed on Feb 27.
The survey also show that 78 per cent of the respondents fear having their information leaked, with 30.2 per cent saying using they have already experienced problems with online shopping.
These include faulty products, delayed delivery and false or exaggerated advertisements.
The survey was conducted between Oct 2 and 14 on 1,000 people using online shopping.
A substantial proportion of the respondents issued complaints over customer services, with 41.1 per cent saying they experienced inconvenience while connecting to the customer centre.
Some 39.4 per cent said they were not satisfied with the responses created by artificial intelligence, which were often standardised and not related to the situation at hand.
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