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居安抗疫熱線改朝7晚11運作 增設電話錄音翌日跟進

居安抗疫熱線改朝7晚11運作 增設電話錄音翌日跟進

Ta Kung Pao
Thursday, June 30, 2022 02:46:48 AM UTC

  在第5波疫情襲港高峰期,民政事務總署於2月起為「居安抗疫」計劃設立電話熱線,24小時提供服務,但近日疫情回落,求助數字減少,民政事務總署宣布,今日(30日)起居安抗疫熱線將由全日24小時服務,更改為每日早上7時至晚上11時運作。熱線會增設電話錄音功能,讓服務時間以外致電的人士留言,再由熱線人員於翌日早上跟進。

  民政事務總署指出,熱線服務自2月8日啟用後,來電數目於3月中曾一度高達每日逾萬個。隨疫情改善,現時來電數目維持在每日約1000個左右,午夜後的來電數目每小時平均少於5個。署方強調,電話熱線將繼續為「居安抗疫」人士提供支援和協助,並按需要將個案轉介相關部門跟進。

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