Zelle is coming back online after an outage for some bank customers
CNN
Zelle, the popular peer-to-peer payment platform, is experiencing an outage that is causing payment problems for customers at some banks.
Zelle is returning to service after an outage for customers at some banks due to what the popular peer-to-peer payment platform blamed on a problem at a different firm. DownDetector, which lets users track outages, showed a spike in customers reporting payment problems starting Friday morning before starting to fall a bit in the afternoon. A Zelle spokesperson confirmed the trouble in a statement to CNN and said that the problem involved payments giant Fiserv, which provides services to some banks. “Earlier today, we experienced an internal issue that temporarily disrupted service,” a Fiserv spokesman told CNN. “The issue has since been resolved, and we are now working to process the backlog.” Fiserv said the outage was not a result of malicious activity, and it is working to prevent a similar problem in the future. Zelle’s spokesperson said the payment service was working with its partners to resolve the matter.
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