Woman Claims Zomato Delivery Agent Abused Office Staff Over 10 Minutes Delay In Receiving Order
NDTV
According to Ms Bajaj, she was tracking her order and had made arrangements for someone to collect it, but the delivery agent arrived earlier than expected.
An X user named Radhika Bajaj has alleged that a Zomato delivery agent verbally abused her office staff after a 10-minute delay in receiving an order. She shared her experience on X, tagging the food delivery platform in her post. According to Ms Bajaj, she was tracking her order and had made arrangements for someone to collect it, but the delivery agent arrived earlier than expected. Due to 10 mins late in receiving the order this Zomato delivery boy started abusing my office's personnel who went to collect the order. Zomato why don't you focus on improving behaviour of delivery boys@zomato@zomatocare@deepigoyal
"Due to a 10-minute delay in receiving the order, this Zomato delivery boy started abusing my office staff who went to collect it. Zomato, why don't you focus on improving the behaviour of your delivery personnel?" wrote Ms Bajaj, who has over 10,000 followers on X. She emphasized that "no one has the right to abuse anyone like this. Everyone deserves respect, whether they are a delivery person or the CEO of a company!" She tagged Zomato's official accounts and its CEO, Deepinder Goyal.
In response, Zomato's customer care team apologized for the disrespectful behaviour of the delivery partner. "This is not acceptable, and we're committed to addressing it seriously. Please rest assured that we are looking into this matter and will reach out to you soon with an update," they stated.
