Why some say the Vatican's process for dealing with sex abuse does further harm

Despite attempts by the Catholic Church to address the problem of sex abuse by clergy members, some victims today say the church's process for dealing with claims only does more harm.

He had lodged a complaint with the Toledo, Spain Archdiocese in 2009, and visited Vatican offices multiple times to deposit damning documents and demand action be taken against his abuser and the bishops who allegedly covered for him. But for 15 years, he had received no justice from the church.

While Francis' decision to hear his story was laudable and pastorally sensitive, it was also evidence that the church’s in-house system to deal with abuse isn't working — from the laws available to punish abusers to its policies for helping survivors. For every victim who has enough well-connected friends at the Vatican who can arrange a papal audience, countless others will never feel that the church cares for them or will provide them justice.