'We need to get her home': B.C. family stranded in Mexico after WestJet flight cancelled
CTV
One B.C. family is desperate to get their daughter home after their WestJet flight from Mexico was cancelled.
One B.C. family is desperate to get their daughter home after their WestJet flight from Mexico was cancelled due to a labour dispute.
The cancellation was one of more than 1,000 across the country and stems from a two-day-long mechanics union strike that impacted more than 100,000 travelers, according to the company.
Kristen Williams and her family were supposed to leave Puerto Vallarta Saturday, when they were notified their flight was canceled. Since then, Williams said the family has had no luck finding an alternative route to get back to Terrace.
“I felt really helpless,” she said. “I felt stranded. There's no communication, so we literally felt stuck here.”
Williams said her family has repeatedly called the airline, and approached agents at the WestJet counter for help. She told CTV News the agents told her they are contractors and are therefore unable to rebook the family’s flight.
“Our loved ones are at home worried about us,” Williams said.
She added the earliest they’ll be able to get home is July 7. Her 21-year-old daughter is already overdue for the weekly medication she needs to treat her rheumatoid arthritis.
