Video: IndiGo Baggage Handlers Carelessly Toss Boxes Into Trailer, Airline Responds
NDTV
IndiGo clarified that customers' luggage was not mishandled. Instead, it stated that the boxes in the video contained non-fragile cargo and were packaged to "endure fast manoeuvres".
A viral video showing IndiGo employees carelessly tossing boxes into a parked trailer has prompted a response from the airline. The short clip was shared on Twitter by a user named @triptoes. Hi @IndiGo6E is this how you handle all flight luggage everyday or today was special? pic.twitter.com/A15hN6RxeJ Ms Goel, thank you for your feedback. The boxes in the video shared are not customers' luggage but instead, these are fast-moving, light weight containers carrying non-fragile cargo and packed by the shippers for us to endure fast maneuvers. 1/2
At first, the video showed two baggage handlers offloading two small brown boxes from an airplane. They were captured picking up the boxes and tossing them into a parked trailer. Seconds later, they were seen repeating the same process with larger white boxes as well.
"Hi @IndiGo6E is this how you handle all flight luggage everyday or today was special?" the caption of the post read.
Watch the video below:
