Via Rail apologizes for holiday travel disruptions, communication failures

Via Rail Canada is apologizing to travellers for extensive delays and cancellations over the holiday period as it offers refunds and travel credits.

Railway CEO Martin Landry says in a statement that beyond not having met the expectations of customers, Via Rail has not lived up to its own standards.

The railway says the combination of a severe winter storm and the derailment of a freight train led to disruptions between Dec. 23 and 26, particularly along the Québec City–Windsor corridor and elsewhere in Eastern Canada.

It says that while some factors were beyond its control, it should have been more forthcoming in sharing information about train delays and in communicating updates.