Vancouver International Airport seeks feedback on holiday travel disruptions
Global News
YVR launched a public engagement campaign Tuesday aimed at collecting people's input on holiday travel disruptions experienced in December and January.
Were you affected by the chaos at the Vancouver International Airport (YVR) over the holiday season? If so, its administrators want to hear from you.
YVR launched a public engagement campaign Tuesday aimed at collecting people’s input on travel disruptions in December and January.
Trouble at the airport began the week before Christmas when an intense snowstorm grounded planes and resulted in a massive wave of delays and cancellations with lengthy ripple effects.
Some passengers were left stranded in their aircraft for hours, while others were stranded at the airport for days or separated from their bags for weeks.
Airport officials blamed an unexpectedly large volume and rapid accumulation of snow and challenges de-icing aircraft as the instigators of a chain of problems.
Airport CEO Tamara Vrooman promised an “after-action review” into the disruptions, which includes the new public feedback process.
“We know passengers want an efficient experience when travelling, with all the various organizations involved in aviation working effectively together … We also need to ensure the voice of the traveller is heard,” Vrooman said in a media release Tuesday.
“Through this public engagement process, we will hear directly from passengers on how they want to be helped and supported, as well as informed, during times of operational disruption.”