US seeks to fine Air Canada over extreme delays with refunds

The US Department of Transportation said it has received thousands of complaints from consumers who claimed Air Canada cancelled or changed their flights and then took five to 13 months to refund their money.

The United States Department of Transportation (DOT) said on Tuesday that it is seeking to fine Air Canada about $25.5m for what it termed extreme delays in giving refunds to thousands of passengers whose flights across the US-Canada border were cancelled or rescheduled. The DOT said that since March 2020, it has received complaints from more than 6,000 consumers who claimed Air Canada cancelled or changed their flights and then took five to 13 months to provide a refund. Air Canada did not immediately respond to a request for comment.