US regulators investigate Delta as it struggles to recover from outage
Al Jazeera
The collapse at Delta is stunning for an outfit that was widely viewed as the best big US airline.
United States regulators are investigating how Delta Air Lines is treating passengers affected by cancelled and delayed flights as the airline struggles to recover from a global technology outage.
Transportation Secretary Pete Buttigieg announced the Delta investigation on the X social media platform on Tuesday “to ensure the airline is following the law and taking care of its passengers during continued widespread disruptions”.
“All airline passengers have the right to be treated fairly, and I will make sure that right is upheld,” Buttigieg said.
Delta and its Delta Connection partners cancelled about 500 flights on Tuesday by midday on the East Coast, accounting for about two-thirds of all cancellations in the United States, according to tracking platform FlightAware.
The outage began Thursday night into Friday morning, after a faulty software upgrade from cybersecurity company CrowdStrike to more than 8 million Microsoft computers around the world.
