US airline passengers aren't happy. Here's why
CNN
Consumer research company J.D. Power's 2022 North American Airline Satisfaction Survey suggests passenger contentment is declining across the board thanks to packed planes, canceled flights and soaring airfares.
(CNN) — The airports are crowded, the flights are packed and air travel in the US is back in full swing.
But the return to the skies in the wake of the pandemic hasn't been entirely smooth: passengers seem more badly behaved than ever, flight cancellations feel increasingly commonplace and airlines are hiking fares as fuel prices soar.
Perhaps it's no surprise that US airplane passenger satisfaction is declining across the board, at least according to consumer research company J.D. Power's 2022 North American Airline Satisfaction Survey.
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