United CEO tries to reassure customers following multiple safety incidents
CNN
United Airlines is trying to reassure passengers after a series of incidents on its Boeing jets this year, sending out a statement to customers that safety is “at the center of everything that we do.”
United Airlines is trying to reassure passengers after a series of incidents on its Boeing jets this year, sending out a statement to customers that safety is “at the center of everything that we do.” “While they are all unrelated, I want you to know that these incidents have our attention and have sharpened our focus,” United CEO Scott Kirby said in a Monday morning message to customers. On Friday in a United Boeing 737-800 landed in Medford, Oregon, with a panel from the underside of the fuselage missing. Earlier this month, United suffered a series of four incidents, all involving Boeing jets . A United Boeing 737-900ER spewed flames from an engine after takeoff from Houston, a United Boeing 777 lost a wheel during takeoff from San Francisco, a United Boeing 737 Max slid off a runway in Houston, and a United Boeing 777 trailed hydraulic fluid leaving Sydney. “Our team is reviewing the details of each case to understand what happened and using those insights to inform our safety training and procedures across all employee groups,” Kirby said. United is adding an extra day to pilot training, retooling training for new mechanics, and “dedicating more resources to supplier network management.”
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