UK watchdog warns holiday companies over refunds as travel restarts
The Peninsula
London: Britain's competition watchdog told package holiday companies on Thursday they must be ready to refund consumers if foreign trips this summer are cancelled by the coronavirus pandemic, after it received a barrage of complaints last year.
The Competition and Markets Authority (CMA) said it had taken steps to remind package travel operators of their legal obligations over refunds, seeking to avoid what happened last summer when cancelled trips resulted in 23,000 complaints. TUI UK, one of Britain's biggest package operators, has already improved the information it provides to customers and made it easier for them to get their money back after a slap on the wrist from the CMA.More Related News