Uber Canada rolls out changes for drivers, couriers two years after deal with union

Uber Canada is making several changes aimed at offering drivers and couriers more transparency about their earnings and better protection when they’re on the road.

The changes include a pilot rolling out later this year that will provide B.C. and Ontario drivers with more information, including the estimated fare and expected destination, before they accept a trip. 

The company is also aiming to protect drivers across the country by identifying consumers who falsely report incidents or poorly rate drivers based on traits beyond their control — mechanical issues or bad passenger behaviour — and ensuring those reviews and allegations are not considered in drivers’ ratings or account deactivations.

Further measures will see drivers in a pilot program granted the choice to record video of trips using their smartphone’s front-facing camera rather than just their dash cams and riders in another trial receive reminders through the app to buckle their seatbelts at the start of a trip.