Travel portal told to compensate flyer
The Hindu
Consumer forum directs Make My Trip to pay ₹15,000, refund ₹24,000
A consumer commission directed online travel portal Make My Trip to pay ₹15,000 as compensation for deficiency in service. The District Consumer Disputes Redressal Commission – II Hyderabad was dealing with a complaint filed by Harish Bheemarthi, a resident of Alwal. The opposite parties were MakeMyTrip (India) Pvt. Ltd., Gurugram, and their office at Banjara Hills. The complainant stated that he booked four international flight tickets under the “Best Price Guarantee” offered by the opposite parties. As per the offer, if a customer finds a lesser priced ticket from an Indian online travel agency, the company would refund a much higher amount within 24 hours.More Related News