Ticket agent who helped Sept. 11 hijackers make flight finds forgiveness

The hijackers were late for their flight, but because they were full-fare, first class passengers, the agent went above and beyond to ensure they made their flight.

Vaughn Allex will never forget the faces of two of the 9/11 hijackers. He looked them in the eye that morning and asked who packed their luggage. Allex was an American Airlines ticket agent at Dulles International Airport on Sept. 11, 2001 when two men ran into the terminal -- appearing lost -- and approached his counter. Brothers Salem and Nawaf Al-Hazmi arrived late that day, but with two full-fare, first-class passengers standing in front of him, instead of rebooking them, Allex ensured they made flight 77. Allex has lived with that decision for the last 20 years.