
‘This is someone’s livelihood’: Ontario woman mistakenly charged $7K for pizza
Global News
A Toronto woman posted a TikTok describing her “distressing” experience after being charged over $7K for Domino's Pizza and struggling to get a refund from Scotiabank.
A Toronto woman is sharing her “distressing” experience after being mistakenly charged more than $7,000 for a Domino’s Pizza order, leading to a prolonged dispute with both Domino’s and her bank.
On March 30, the woman named Naya placed a $72.53 order with Domino’s Pizza but was later charged $7,253. She noticed the charge after receiving an email from Scotiabank, saying her credit card was over her limit.
“I don’t understand at all how this could have been my mistake,” Naya said in her TikTok video explaining the incident.
After seeing the false charge, she contacted Domino’s customer service, but felt dismissed.
“They couldn’t care less,” she said. After escalating the issue to Domino’s corporate offices, she said she received no apology or compensation.
Naya says she filed a dispute with Scotiabank on April 1, attaching screenshots, receipts, and full documentation. But on May 1, she learned the bank hadn’t even started the investigation.
“How is that OK?” she said. “No one reached out to let me know more documents were needed … and I had already sent everything in.”













