The new boss at work may not be human

As companies experiment with AI agents, the technology is beginning to reshape office hierarchies across the US and Canada.

A year ago, engineers at Snowflake, the American cloud-based data platform, still spent part of their day on routine tasks – such as scanning dashboards to ensure systems were running smoothly and chasing colleagues for data to complete trend analyses.

Now, says Qaiser Habib, the company’s Toronto-based head of Canada engineering, AI agents handle much of that groundwork, allowing engineers to focus on higher-level decisions.

Habib spends 20 to 30 hours a week interacting with five AI agents. Snowflake has built agents to review product design or to help on-call engineers to help during an outage or an incident, among other uses. He estimates the average engineer works with three or four agents daily, using them to carry out coding projects under human supervision.

“You don’t have to bother a human for basic questions any more,” Habib said, noting that he still collaborates with colleagues on more complex work, such as troubleshooting coding problems.

As companies experiment with AI agents – systems designed to plan, reason and carry out multistep tasks – the technology is beginning to reshape office hierarchies across the United States and Canada. Unlike chatbots, which respond to prompts, AI agents can adapt to changing contexts such as business goals and draw on reference tools including calendars, meeting transcripts and internal databases, to complete work with limited human oversight.