Tesla apologizes for handling of customer complaint in China

Tesla offered a rare mea culpa in China after an angry customer’s unruly protest over the safety of its electric cars went viral this week.

The dustup started Monday at Tesla’s booth at the Shanghai Auto Show. Video footage of the incident circulated on social media, showing a woman climbing atop a Model 3 sedan, shouting allegations about faulty brakes in the cars, while wearing a T-shirt that read “The Brakes Don’t Work” and “Invisible Killer.” The woman had claimed in February that the bad brakes on her family’s Model 3 caused a crash that left her parents needing hospital treatment earlier this year.