Tech issues with Saskatchewan COVID-19 vaccine booking system resolved
Global News
As Saskatchewan prepares to immunize kids aged five to 11, technical issues interfered with its booking system Tuesday morning, but have been resolved.
While Saskatchewan is preparing to immunize kids aged five to 11 years old, technical issues interfered with its COVID-19 vaccine booking system on Tuesday morning.
Sheila Anderson, vaccine chief in Saskatchewan Health Authority’s emergency operation centre, offered an apology during a briefing.
“I know it was a really exciting morning for many parents, caregivers and guardians who wanted to book their loved ones in, so apologies that the system wasn’t operating as expected,” Anderson said.
A high volume of traffic experienced Tuesday morning caused online booking system slowdowns. Over 12,000 appointments were booked for pediatric vaccinations between 8 a.m. and 1 p.m.
Delivery of pediatric vaccines is underway with the SHA planning to offer immunizations in 141 communities across the province, in over 100 schools and through specialized clinics.
“There was about a 30-minute downtime related to high traffic on the site. The system was down, and when it was down, the public would have experienced an error message,” Anderson said.
The technical issues have been resolved, she said, and the system is operating as expected now.
The SHA is working with the vendor and monitoring the booking system closely.