Sunwing 'incredibly sorry' after holiday travel disruptions leave customers stranded
CTV
Sunwing has issued an apology to passengers left stranded after winter storms upended operations but says "most of our customers enjoyed their holidays with minimal disruption."
Sunwing has issued an apology to passengers left stranded after winter storms upended operations but says "most of our customers enjoyed their holidays with minimal disruption."
In a joint statement on Thursday, Sunwing Travel Group CEO Stephen Hunter and Sunwing Airlines president Len Corrado said they are "incredibly sorry for letting our customers down."
"We regret that we did not meet the level of service our customers expect from Sunwing," the executives said.
"We had clear failures in execution, particularly in responding to weather-related delays and the aftermath of severe weather disruptions, which limited our ability to reposition aircraft and crew to other airports to help alleviate the backlog in flights."
Hundreds of passengers were affected by Sunwing flight disruptions, which began to pile up on Dec. 22 due to weather.
Some customers were stranded for days in tropical destinations amid a flurry of cancellations, winter storms and a breakdown with the airline's digital communication service that left some flights with empty seats.
The company said it has completed all recovery flights related to holiday disruptions and has a plan to fix technical issues with flight alert notifications and communication flow to customers.
