Study by Amartya Sen's trust lauds West Bengal government's Duare Sarkar, Paray Samadhan schemes

A study conducted by the Pratichi India Trust, which was founded by Nobel Laureate Amartya Sen, lauded the Mamata Banerjee government's 'Duare Sarkar' and 'Paray Samadhan' schemes for addressing citizens' grievances.

The Pratichi India Trust, an organisation founded by Nobel laureate Amartya Sen to promote education and alleviate poverty, has praised the Mamata Banerjee government's flagship mass outreach projects such as "Duare Sarkar" and "Paray Samadhan" for their effectiveness in addressing citizen grievances. In a study titled “Governance as Action-oriented Listening: People's Voice and Policy Choice An Inception Report,” the trust has applauded the West Bengal government's decision to establish a Public Grievance Redressal Cell (PGRC) under the Chief Minister's Office (CMO).